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Privacy Policy

It's all for you

Your data will only be used to benefit you and your shopping experience.

We promise

You have our word that we’ll treat and protect your data like it’s our own.

Straight up

We’ll give it to you straight and keep you updated with what you need to know.

 No small trick

Let us know your preferences - you decide what and how you hear from us.

Just the essentials

We won’t keep your data for no reason. If we don’t need them, we’ll delete them.

HOW WE GET YOUR INFO
 
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.

When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.

 

WHAT YOU'RE USING (DEVICE INFORMATION)
 
When it comes to the technology you’re using to shop with, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information.
 
LOG INFORMATION
 
When you use our website or services, we automatically collect and store certain information in our server logs. This information can include details of what you search for, your internet protocol address (IP), device information such as operating system, browser language and date/time of any requests you make.
 
WHERE YOU’RE AT (LOCATION INFORMATION)
 
When shopping or engaging with our services we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we’re providing you with a relevant and optimum shopping experience with regards to everything from showing you the correct prices for your country, delivery methods and address options.
 
LOCAL DEVICE STORAGE
 
We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
 
COOKIES AND SIMILAR TECHNOLOGIES
 
We collaborate with several third-party service providers who use various technologies to collect and store information about our customers when using our services. This includes the use of cookies to identify customers, the type of devices they’re engaging with us from and their actions. 
 
GETTING YOUR NEW CLOTHES TO YOU (DELIVERY)
 
We, of course, use your address and contact data to ensure we can deliver all the must-buy products you purchase with us to your front door as soon as possible. We will also drop you several emails and text messages to provide you with updates on your order. On this, we also share selected information with our trusted courier partners, so they can also keep you updated on your parcels progress.
 
KEEPING YOU IN THE LOOP (MARKETING)
 
If you decide to opt in we’ll use your info provided to keep you up to date with all our latest news and offers. With your permission, we can contact you via email, text or keep things traditional with post. You can edit your marketing preferences, or choose to opt out at any time (hit the unsubscribe button in the email if you don’t have an account), by following these instructions:
  • Log in to your account
  • Navigate to My Info

 

TAKING YOUR MONIES (PAYMENT)

 
Not all the best things in life are free. At some point, if you buy clothes from us, we’ll need to take the payment for them. We use your card, and address information to process your transaction via our third-party payment processors. If when checking out you select the option requesting us to save your card details for future use, we use a secure storage method called tokenisation which means no one can see or copy your details. 
 
COOKIES
 
When visiting our websites or using our services we use cookies. Not as tasty as they sound – we’ve split info around this into four key cookie groups for your reference.

 

  • Functionality Cookies - The cookies required for users to navigate the website and use features such as add to bag and login.
  • Preference Cookies - The cookies used to store your preferences. This includes things like language and country so we can make your experience way more personal - it’s all about you!
  • Analytics Cookies - The cookies that allow us to analyse how customers use the website and allow us to action this information to improve our experience and offering. We always wanna make things better for you.
  • Targeting and Advertising Cookies - The cookies used to deliver adverts that are relevant to you. They’re also used to track ‘click through’ and engagement of our adverts to help us measure our marketing campaigns.